Websites, text you paste, and files. Add them in the wizard or on the agent's Knowledge tab.
The agent answers from your knowledge first, and says so when your knowledge does not cover a question instead of making something up.
On the Knowledge tab, add a website by its address. Choose a page and the pages under it, one page, or a sitemap.
LotsAgent reads up to 200 pages for each website, and an agent can have up to 20 websites. It follows your site's robots.txt. Pages appear in the list as they are read.
Each website updates automatically every day or every week, or only by hand. Pick the schedule next to the website, and click Re-sync now at any time.
A re-sync reads changed pages again and drops pages that are gone, so answers follow your docs.
Yes. When an answer comes from your knowledge, it links the page it came from: the page on your site for an imported website, or the public page you gave for pasted text.
When your help has a link for each topic, the answer links that topic, not just the page.
When people ask something your knowledge does not answer, the agent notes the topic. The Knowledge tab lists these questions, most asked first, so you know what to write next.
Add help for a question, then mark it as covered. Only the topic of each question is kept, in the agent's own words, never the conversation. Each one is kept for 90 days after it was last asked.